Senior Sales Advisor
Location: Shanghai, Guangzhou
PRINCIPAL ACCOUNTABILITIES:
• Making cold calls, telephone prospecting, customer visit
• Driving and identifying customers’ need
• Preparing sales proposal and report
• Making face-to-face presentations
• Closing valid contracts
• Offering and organizing training to customers
• Involving customer usage stimulate initiatives
• Renewing contracts
• Maintaining customer relationship
• Conducting products orientation to new hires
• As a mentor to new hires
EXPERIENCE, KNOWLEDGE, SKILLS, ABILITIES:
List the experience, knowledge, skills and abilities necessary to do the job in a fully competent manner.
- University Degree major in Finance is a plus
- 5 years of excellence in marketing and sales in global company.
- Professional communication and presentation skills in English and Chinese.
- Interpersonal and intercultural communication skills
- Initiative, co-operative, aggressive and result oriented.
Senior Consultant-Risk/Credit Management Consulting
Location: Shanghai, Guangzhou, Beijing
PRINCIPAL ACCOUNTABILITIES:
• ERS fulfilment – to accomplish policy setting, related consulting, user training and provide after installation service
• Consulting – Lead other consultants to fulfil credit management consulting projects
• In-house training – to conduct training and provide feedback report to develop business opportunities
• Sales support – to support some sales and marketing activities, proposals, help sales to discover and explore opportunities
RESPONSIBILITIES:
- Internally training other consultants to gain knowledge and experience to handle bank consulting projects
- University Degree, MBA preferable
- Knowledge and experience to fulfill the professional consulting service in credit for bank customers
- Minimum 5 years' work experience, credit management in banking or consulting experience for banks preferable
- Good English, and presentation skill
- Intelligent, Hardworking, willing to take frequent travel, work under pressure, open-minded and inspired
- Team worker
- Business / Finance background
Telesales
Location: Shanghai, Guangzhou
PRINCIPAL ACCOUNTABILITIES:
• Promote HDBC brand & the concept of Online Trust Profile to target customers aggressively to generate incoming sales enquiry.
• Explore business opportunity from the given potential customers, and sell Online Trust Profile solution to target customers aggressively via tele-marketing approach.
• Carry out business negotiation, handle incoming customer enquiry regarding Online Trust Profile service via phone, fax & email.
• Carry out contract preparation, contract signing, and assist in payment collection activity.
EXPERIENCE, KNOWLEDGE, SKILLS, ABILITIES:
- College degree
- Minimum 2 year working experience in Telesales, Tele-marketing or Customer Service function;
- Good cold call experience
- Self-motivated, Result-oriented, willing to work under pressure
- Some spoken English and efficient in Written English
- Proficient in PC utilization
Sales Representative
Location: Shanghai
Requirement:
• Introduce and promote the Program to prospective / target companies, effectively soliciting participants for the Program.
• Maintain the participants'database, tracking tape submission dates and co-ordinating subsequent submissions.
• Exploring new business opportunity & managing sales funnel
• Identifying & driving customers' need and offer business solution in due course
• Conducting business negotiation and acquiring contract endorsement
• Coordinate and communicate with the Manager of other departments including CS sales and Customer Service in improving the overall quality and speed of service of BIRs in order to exceed customers'expectation towards our service.
Qualification:
• University graduate
• At least 2-3 years experience in sales field (selling intangible goods will be a plus)
• Good cold call skill and communication skill
• Good English and computer skill
• Positive working attitude, willingness to work under pressure
China Infrastructure Leader
Purpose of Job:
Have operational responsibility for the development and on-going management of IT Infrastructure
• To build a deep understanding of key business areas to plan, develop and implement infrastructure solutions that will deliver corporate and service specific objectives and meet the strategic priorities of the company
• To ensure effective service delivery from D&B's Infrastructure managed service partners
• The post holder will be a member of the AP Technology team, with collective responsibility for the overall management of the service in China.
Key accountabilities:
• Lead a team to provide network infrastructure, desktop & server management related services and support with the realm of D&B's global technology standards.
• Establish strong relations and partnerships with internal colleagues and major outsource vendors such as CSC Australia, Acxiom, Verizon and work with them to ensure SLA is met
• Act as the Technical Change Control Manager. Ensure that all changes are implemented in a formal and controlled manner and the appropriate levels of communications are taken when implementing change.
• Put in place continual service improvement plans which reduce the number of support calls and commonly reported problems.
• Maintain disaster recovery plans and conduct regular reviews to ensure recovery objectives are met.
• Implement best practice service management procedures and embed them within operational services.
• Maintain data and network security and implement effective processes and initiatives to achieve a secure end user computing environment against possible data loss.
• Project manage the implementation of new technology solutions and upgrades as appropriate
• Manage the out-out hours support team and service.
Team Management:
• Establish a team where partners and internal staff operate as a seamless team and is passionate and committed to delivering an exceptional service
• Set team and individual performance objectives linked to those of the organization.
• Undertake appraisals of Infrastructure team members and ensure regular one-to-one meetings with staff take place, as appropriate, to ensure targets are met
• Ensure staff benefit from development opportunities that continually improve personal and organizational performance and increase levels of job satisfaction
• Recruit, induct and train new staff and develop succession practices that ensure a vibrant and positively challenging divisional ambience
• Ensure regular 2 way communications through briefings, team meetings and other methods.
Performance and Customer Focus:
• Ensure service delivery to user meets or exceeds user expectations by enhancing systems, processes or procedures from feedback from customer feedback.
• Manage the service to continually improve on standards set by performance indicators and lead on improving systems and/or processes when performance indicators are not met
• Establish on-going communications with users to ensure needs and expectations are being met and to identify new needs
• Proactively develop, manage and maintain internal customer relationships
• Anticipate and address potential risks
• Ensure a high level of confidentiality is maintained in all aspects of work.
Candidate Profile:
• Sound judgment, priority setting and decision making skills
• Ability to learn quickly in a demanding environment with minimal supervision
• Exceptional teamwork and partnering skills with high level of professionalism and integrity
• A results-oriented drive and attitude of ownership
• Ability to complete assigned projects within stated deadlines - Personal accountability
• Strong communication and a spirit of customer service
• Solid understanding and experience in database and data security
• Experience implementing BCP and disaster recovery, network security and firewalls
• Willing to work and be available & on-call after hours including weekends and during planned outages
• Desktop support and server management experience as well as expert capabilities with network architecture (including VMWare, MPLS, VPN, multiple MS SQL server configurations)
• Prior programming experience is desirable
• Fluency in both written and spoken Chinese and English at business level
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